About the Role
- Staff Product Designer shaping how millions of customers track their orders across 70+ countries and brands including Talabat, foodpanda, PedidosYa, Glovo and HungerStation.
- Ownership of the order tracking experience from first idea to launch, setting its direction across the Delivery Hero group of consumer apps.
- Part of the Customer Product Line design chapter in Logistics, balancing the needs of internal users and customers with business goals and technical feasibility.
- Member of the Order Tracking team, working with researchers, product managers and engineers.
- Focus on high-impact challenges to make last-mile delivery efficient, affordable, and sustainable for riders, end customers, and merchants, supporting expansion into areas like grocery and retail.
What You'll Be Doing
- Own and revamp the order tracking experience end to end, from ideation to launch, so it is intuitive, visually compelling and technically feasible.
- Use research insights, user feedback and A/B test results to refine the order tracking journey.
- Contribute to and refine the product roadmap, prioritising features that improve engagement and the delivery experience.
- Co-create with researchers, product managers and engineers, and facilitate workshops and design sprints to align teams.
- Champion visual design, interaction design and accessibility, and contribute to the design system so the experience stays consistent across platforms.
- Mentor other designers and help build a culture of continuous improvement and user-centricity.
What You'll Bring
5+ years as a product designer, designing complex platforms (app experience is essential).
Experience contributing to design systems.
Strong visual design skills and a user-centric mindset.
Strategic thinking, including workshop facilitation and design metrics analysis.
Proficiency in Figma and prototyping tools.
Clear communication and stakeholder management skills, with a collaborative approach that motivates others.
Nice to Have
Experience designing B2C products.
Experience with animation concepts.
Compensation & Benefits
- Hybrid working model: join the team for face-to-face connection and collaboration in the Berlin campus 2 days a week.
- 27 days holiday with an extra day on 2nd and 3rd year of service.
- 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform.
- Health Checkups, Meditation & Gym.
- Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, and Corporate Pension Plan.
- Digital Meal Vouchers and Food Vouchers.
- Relocation support and information for moving to Berlin.
About Delivery Hero
- As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.