About the Role
We are looking for a Experience Designer to help create seamless and meaningful travel experiences across the travel ecosystem. In this role, you will collaborate with airports, airlines, and other partners to simplify complex processes, improve satisfaction, and deliver measurable improvements. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet.
What You'll Be Doing
- Lead projects from discovery to implementation that enhance customer and staff experiences.
- Design and improve journeys for passengers and staff across both physical and digital touchpoints.
- Plan and facilitate workshops that bring together customers, partners, and internal teams.
- Conduct research and observations to uncover opportunities and translate findings into practical solutions.
- Create clear experience strategies, service blueprints, and journey maps.
- Use data and feedback to guide decisions and measure improvements.
- Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.
- Provide guidance and share best practices in service design and user experience.
What You'll Bring
Nice to Have
About Amadeus
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is a global team of 20,000+ passionate team members across 100+ locations.