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UX Design Specialist

at Amadeus

Level: Senior
Reviewed by MonicaI’d send this to a friend
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Travel technology company providing software for airlines, hotels, airports and travel agencies worldwide.

Tools they mention

CAST Terminal Simulation

About the Role

We are looking for a Experience Designer to help create seamless and meaningful travel experiences across the travel ecosystem. In this role, you will collaborate with airports, airlines, and other partners to simplify complex processes, improve satisfaction, and deliver measurable improvements. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet.

What You'll Be Doing

  • Lead projects from discovery to implementation that enhance customer and staff experiences.
  • Design and improve journeys for passengers and staff across both physical and digital touchpoints.
  • Plan and facilitate workshops that bring together customers, partners, and internal teams.
  • Conduct research and observations to uncover opportunities and translate findings into practical solutions.
  • Create clear experience strategies, service blueprints, and journey maps.
  • Use data and feedback to guide decisions and measure improvements.
  • Collaborate with Product, Engineering, and Operations teams to integrate user-focused design into solutions.
  • Provide guidance and share best practices in service design and user experience.

What You'll Bring

Significant experience in service design, UX design, customer experience, or related fields.
Experience managing projects that involve multiple teams and stakeholders.
Knowledge of journey mapping, human-centered design, and design thinking principles.
Skilled in using qualitative and quantitative research methods.
Comfortable presenting ideas to different audiences and leading workshops.

Nice to Have

Familiarity with simulation tools (e.g., CAST Terminal Simulation) is an asset but not required.
Experience in the travel, transportation, or related industries is an advantage.

About Amadeus

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is a global team of 20,000+ passionate team members across 100+ locations.

Only you know who you can be