About the Role

Help shape retail banking products used by millions. You'll own research from the first question to the final insight, with experienced researchers backing you up. You will support Product owners, Designers, and Engineers in understanding their customers, uncovering the right problems and turning insights into better product decisions. If you're curious, hands-on and love turning evidence into decisions, let's have a chat.

How long has this job been open?

Open for over 3 and a half years, longer than 9 in 10 open design roles we track.

Longer than almost all of DKB Code Factory's 4 design roles, so this one stands out. It may be hard to fill, on hold, or left up after the hire. Apply only if it’s a strong fit, and don’t count on a reply.

Counted from the date on DKB Code Factory's job board (Greenhouse). Point at any part to read it.

What You'll Be Doing

Own research projects end to end, from briefing and research question to results presentation.
Plan and run qualitative and quantitative research: in-depth interviews, usability and prototype tests, surveys.
Set up and run continuous user interview formats with your product teams and help make customer contact part of their routine.
Help teams derive testable hypotheses from research and evaluate A/B tests.
Share insights in a way that sticks: clear stories, strong artifacts and real influence on what gets built.

What You'll Bring

You have a degree in Human-Computer Interaction, Psychology, Social Sciences, Design or a related field.

You have first experience in UX or CX research, e.g. as an intern, working student or junior researcher.

You are familiar with qualitative methods such as in-depth interviews, usability testing and concept testing.

You have a basic understanding of survey design and statistics.

You work in a structured way and can turn messy data into clear findings.

You communicate clearly and feel comfortable presenting your findings to diverse stakeholders.

You are fluent in German and English.

You are passionate about your work, but also know how to enjoy your free time!

Nice to Have

Hands-on experience with A/B testing and experimentation, e.g. formulating hypotheses, setting up tests or interpreting results.

About DKB Code Factory

From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits.

Junior UX Researcher